Frequently Asked Questions
Everything you need to know about your Kalliope pieces.
What materials are used in Kalliope Jewelry?
We use high-quality materials including 14k and 18k gold vermeil, sterling silver, and ethically sourced gemstones. All our pieces are hypoallergenic and nickel-free to ensure comfort for sensitive skin.
How should I care for my jewelry to prevent tarnishing?
To maintain your jewelry's luster, avoid contact with perfumes, lotions, and water. We recommend storing your pieces in the provided Kalliope pouch and gently wiping them with a soft microfiber cloth after each wear.
What is your shipping policy?
We offer free standard shipping on all domestic orders over $75. Orders are typically processed within 1-2 business days, and delivery usually takes 3-5 business days depending on your location.
Can I return or exchange my purchase?
Yes, we accept returns and exchanges within 30 days of delivery, provided the items are in their original, unworn condition. Please note that for hygiene reasons, earrings are final sale.
Do you offer a warranty on your pieces?
Every Kalliope piece comes with a 1-year warranty covering manufacturing defects. If your jewelry experiences any structural issues within this timeframe, we will repair or replace it at no additional cost.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to follow your package's journey in real-time.